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UCaaS Call Center Transition for Nation's Second Largest Bus Line Operator
PROJECT CHALLENGES
Client required de-centralized VoIP based Call-Center solution to complement an existing VoIP environment. Existing VoIP provider could not deliver Call-Center features or integrate with a third party provider based on customer's call-tree and ring-down model.
THE SOLUTION
Creating an environment catering to a work-from home type solution for Call-Center, while integrating with existing VoIP infrastructure presented a challenging task to retain functionality and expand the feature set of the system. Our team delivered a voice solution using VoiceLinQ's UCaaS platform, without interrupting or changing client's business flow and client engagement.
Online Medical Services App Creation
Mobile application for online medical services, which simplifies the way patients access healthcare options. The reliable marketplace platform allows medical specialists and patients to meet in a virtual environment for a fully remote diagnostics and medical advice.
RESPONSIBILITIES WITHIN PROJECT
UX/UI Desing and Branding
Application Architecture
Front-end Development
Back-end Development
TECHNOLOGIES INVOLVED
Adobe XD, Adobe Illustrator, Adobe Photoshop, React Native, NodeJS, HTML, CSS, Payment Integration
APPROACH
The app was launched on both iOS and Android mobile devices so our engineering team used an innovative and rather popular technology React Native, crucial for the quick delivery of the product to the market
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