UCaaS Call Center Transition for Nation's Second Largest Bus Line Operator

PROJECT CHALLENGES

 

Client required de-centralized VoIP based Call-Center solution to complement an existing VoIP environment. Existing VoIP provider could not deliver Call-Center features or integrate with a third party provider based on customer's call-tree and ring-down  model.

Phone Operator
Missing Piece

THE SOLUTION

 

Creating an environment catering to a work-from home type solution for Call-Center, while integrating with existing VoIP infrastructure presented a challenging task to retain functionality and expand the feature set of the system. Our team delivered a voice solution using VoiceLinQ's UCaaS platform, without interrupting or changing client's business flow and client engagement.

Online Medical Services App Creation

Mobile application for online medical services, which simplifies the way patients access healthcare options. The reliable marketplace platform allows medical specialists and patients to meet in a virtual environment for a fully remote diagnostics and medical advice.

RESPONSIBILITIES WITHIN PROJECT

UX/UI Desing and Branding
Application Architecture
Front-end Development
Back-end Development

TECHNOLOGIES INVOLVED

Adobe XD, Adobe Illustrator, Adobe Photoshop, React Native, NodeJS, HTML, CSS, Payment Integration

Ux mobile app
Doctor and Patient

APPROACH

The app was launched on both iOS and Android mobile devices so our engineering team used an innovative and rather popular technology React Native, crucial for the quick delivery of the product to the market

 
[3:37 PM] Steve Zhekov