📄 Router Replacement Process

Router Replacement Process


Replacement Process Overview: 


  1. Determine Warranty Claim Eligibility: 
  • Within 30 Days: Ship the replacement router first. (Applicable on all brands) 
  • Past 30 Days: Customer must return the faulty router before shipping a replacement.  

Note: For these following brands: 

Atel, Inhand, Skyus, Peplink, DigiEx will be processed through the manufacturer’s warranty claim. 

Other brands not mentioned, DTS Technology will be processing the replacement. (Replacement for this type of routers does not require the customer to ship the faulty routers first).  

 

   2. Collect Required Information from the customer: 

  • Customer Name 
  • Company Name 
  • Shipping Address 
  • IMEI of the faulty router 
     

Steps for Replacement 

Send an email to Aivie Escalante (aescalante@dtstechnology.com) and CC Leslie Cacho (lcacho@dtstechnology.com) requesting for replacement.  

 

  1. Include on your email: 
  • Customer Name 
  • Company Name 
  • Shipping Address 
  • Sales Order Number 
  • IMEI - ICCID 
  • Order Date 
  • Details of troubleshooting steps taken 
     

    2. Fill up the datasheet for tracking and checking status: 

Replacement Tracker 

 

    3. Case handling: 

  • Put your case on Odoo on hold and take note of the FedEx tracking number. 
  • Once the status is delivered send an email to the customer that the device has been delivered, and you will be closing the ticket. If they have further questions or concerns to reach out to us.